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Policies and Shipping

Satisfaction Guarantee

We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days of purchase in it's original packaging unopened and we'll gladly refund your order.  If there is a defect on the product or an issue with the item we'll work with our Suppliers for a Warranty on your behalf and get you a replacement or credit back for your purchase.  

Shipping Options

Shipping options are available for most apparel and accessory items. Orders typically ship within one business day of being placed.

In-store pickup is available for all items, including bikes. Due to our dealer agreements, we cannot ship new bicycles.

Shipping Fees

Order AmountStandard ShippingIn-Store Pickup
Under $50$15Free
$50 or moreFreeFree

Please note that some items may be subject to additional shipping and handling charges because of size or weight.

Sorry, but we do not ship outside of the Continental U.S.

In-Store Pick Up - Online Shipping Terms

In-store pickup is free for all items, including bikes and oversized products!

Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you within 24-48hrs of your order to notify you the timeframe of Delivery.  

Items purchased online are subject to supplier fulfilment and will be shipped through our vendors. These orders are in some instances non-refundable if our suppliers are fulfilling your order and we're awaiting on it's drop ship. Please advise.  

If you need an item right away, please call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders are subject to delays without prior notice.

Information Security

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.

Returns

If there’s a problem with a product that you purchased from us, please bring it back to us. We will refund the original purchase amount within 30 days of your purchase for items returned in new condition or are defective. We'll work with our Suppliers for Warranty Request on your behalf if within the warranty timeframe. Merchandise returned that appears used or mishandled will not be refunded. 

You may also ship an item back to us if it is defective or not to your satisfaction. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee. 

Labor fees, such as custom wheel builds or other services, are non-refundable.

Prices and Information

We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!